CE Associate Tools

Warranty Out of Stock

This form is required prior to any equipment replacement decisions

  • Submit form before contacting Customer Assurance
  • Only to be used with equipment still in warranty
  • Used when parts not available or has a significant lead time

Need help with an out of Warranty Part

Can’t find what you’re looking for or not sure what something is called?

  • Not sure of a substitution
  • Obsolete
  • Is it NSS or NLA
  • or, you’re just not sure what you’re looking for

Downloadable Tools

Helpful tools and documents

  • EPIC abbreviation list
  • Dealer Warranty Guide
  • Warranty out of Stock Training Guide
  • DOA Training Guide
  • —– and more

How to enter a Service Bench Claim Document

Product Registration Review

Blank SCA Warranty Claim Form – This is an electronic form that can be filled out on a computer or mobile device for submission.

Other warranty training on HVACpartners

Units Return Forms Branch to Branch

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